At Care Product Series Store, we are committed to providing premium baby care, health, and beauty products with convenient global shipping and a customer-friendly return policy. Please review the following information carefully.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment verification.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Tracking included
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Tracking included

Note: Delivery times are estimates and may vary depending on destination customs processing. We ship worldwide except to certain Asian regions and remote areas.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns

You may return most new, unopened items within 15 days of delivery for a full refund. We’ll cover return shipping costs if the return results from our error (incorrect or defective item).

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened Baby Food products
  • Baby Oral Care products
  • Chinese Supplements & Medicated Oil
  • Health Foods
  • Any personal care items with broken seals (shampoos, conditioners, beauty products)

Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Product details
    • Reason for return
  2. Wait for Approval: Our team will review your request and send a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item: Securely pack the item in its original packaging with all tags and accessories.
  4. Ship Your Return: Send to our return address using a trackable service (provided with your RMA). Keep your shipping receipt.

Exchange Process

To exchange an item for a different size or product:

  1. Follow the standard return process
  2. Clearly state your desired exchange product in your initial email
  3. Price differences will be adjusted (you’ll pay more or receive a refund for less)

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (credit card/PayPal)
  • Timeline: 5-10 business days after approval (appears on your next billing statement)

Important: Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged/defective item, contact us immediately at [email protected] with photos of the product and packaging. We will arrange a replacement or refund and cover all shipping costs.

Return Address

After approval, send your package to:

Care Product Series Store Returns
3815 Webster Street
Browntown, US 08857

Need Help?

For any questions about our Shipping & Returns policy, please contact our customer service team at [email protected]. We’re happy to assist!