Welcome to Care Product Series Store! We’re dedicated to providing premium health, beauty, and baby care products to families worldwide. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
About Our Store
What kind of products do you offer?
We specialize in high-quality care products across three main categories:
- Baby Care: Including bath & shampoo, food, oral care, wipes, diapers, and feeding aids
- Health & Wellness: Featuring supplements, medicated oils, and health foods
- Beauty & Personal Care: From hair treatment and coloring to face masks and skincare
Where is your store located?
Our headquarters is located at:
3815 Webster Street, Browntown, US 08857
However, we ship globally (excluding select remote areas in Asia).
3815 Webster Street, Browntown, US 08857
However, we ship globally (excluding select remote areas in Asia).
Product Questions
Are your baby products safe for sensitive skin?
Absolutely! We prioritize gentle, dermatologist-tested formulas for all our baby care products. Our baby wipes, shampoos, and bath products are specially formulated to be mild and non-irritating for delicate skin.
Do you offer organic or natural options?
Yes! Many of our health foods, supplements, and baby products contain organic and natural ingredients. Look for product descriptions that highlight these features, or feel free to contact our care team for specific recommendations.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save shipping information, and view order history.
I forgot my password. What should I do?
On the login page, click “Forgot Password” and enter your email address. We’ll send you instructions to reset your password securely.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Shipping & Delivery
What shipping options are available?
We offer two convenient shipping methods:
Standard Shipping ($12.95 USD)
• Carrier: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Recommended for urgent needs
Free Shipping (Orders over $50)
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Perfect for budget-conscious shoppers
• Carrier: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Recommended for urgent needs
Free Shipping (Orders over $50)
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Perfect for budget-conscious shoppers
How long does order processing take?
Orders typically take 1-2 business days to process before dispatch. You’ll receive a confirmation email with tracking information once your order ships.
Do you ship to my country?
We ship globally, excluding select remote areas in Asia. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.
When should I order baby essentials to ensure I don’t run out?
We recommend ordering baby products like diapers, wipes, and bath items 3-4 weeks before you expect to need them. This buffer accounts for shipping times and ensures you never run out of essentials.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. If any item doesn’t meet your expectations, you may initiate a return. Items must be unused and in original packaging.
How do I initiate a return?
Please email our care team at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for return. We’ll provide return instructions.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds are issued to the original payment method.
Contact Us
How can I contact customer service?
Our care team is happy to help! You can reach us at:
Email: [email protected]
We typically respond within 24-48 hours.
Email: [email protected]
We typically respond within 24-48 hours.
Thank you for choosing Care Product Series Store!
We’re honored to be part of your wellness journey and promise to deliver not just products, but peace of mind with every order.
We’re honored to be part of your wellness journey and promise to deliver not just products, but peace of mind with every order.